Keeping your account secure.

In this blog we’ll discuss extra steps you can take to stay safe online and who to contact at True Potential if you’re ever in doubt about your online safety.

How you can stay safe.

The main way that you can stay safe online is by being vigilant and verifying that you are being contacted by True Potential if you are ever in doubt or suspicious of a phone call or email.

If you believe that a phone call or email you have received may be a scam, we advise you do not interact with the call or email and get in contact with our Head Office teams. Some key indicators of online scams can include guaranteeing returns on investments, asking for money for help in a situation or requiring payment for a wrongdoing. If you receive any communications that you believe are an online scam, the True Potential Head Office team are available to contact for assistance.

If you are in doubt about an email that seems to be from True Potential, you can type the web address into your browser – you will only receive emails from either @tpllp.com or @truepotential.co.uk when True Potential are contacting you.

Specifically with suspicious emails, do not click any links that you deem to be suspicious. If you are ever in doubt about a link or an email, please get in contact with one of our Head Office support teams listed below and we will be able to verify any communications for you.

If you are in doubt about a phone call, we advise that you hang up and call our Head Office team. Our staff will always support you in you decisions if you feel as though you need to hang up to ensure you are in contact with True Potential. When we are contacting you over the phone, we will never ask for your password, paraphrase or security code. If you are asked for these details, we advise that you hang up and call our Head Office team.

If you are ever worried about your password or email address being compromised, please get in contact with our Head Office team and we will help secure your account.

Helpful Numbers to contact if you have security doubts.

The Relationship Management Team – 0191 500 9164

True Potential Investor Support – 0800 046 8007

You can also contact your adviser directly to discuss any queries with them.

We urge that if you are ever in doubt about your online security in relation to a communication received by True Potential, please get in contact and we will help verify any communications.