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Careers at True Potential.

Unlock your True Potential

We are a business focused on its relationships with people – our clients, financial advisers and every member of staff that contributes to our success.

We’re always on the lookout for talented new people to join our fantastic team. If you’d like to unlock your True Potential, find out more about working here below and make an investment in your future – and in ours.

About True Potential.

We launched True Potential in 2007 to bring our vision of Hybrid Advice to the UK. We believe that a combination of personal financial advice and market-leading technology is the best way to help people reach their financial goals.

2007

Founded in 2007, fast forward to today, and we proudly stand as one of the UK’s most innovative financial services groups.

500,000+

We have over 500,000 clients who rely on us to look after their money and help them reach their financial goals.

£30 billion

Our True Potential Platform currently has £30 billion in assets invested, a testament to the trust our clients place in us.

Our mission.

Our mission is to help people across the UK do more with their money by providing expert financial advice, exclusive investments, dedicated support, and award- winning technology. We help them to plan for today, tomorrow, and beyond.

Whether it’s planning for retirement, investing for growth, or simply taking control of your finances, we’ve got the expertise to help, backed up with more than a decade of success.

Our Values

Simple.

We make a complicated industry straightforward for clients. When we talk, we are clear – our products and services are easy to use and easy to understand.

Effective.

We only work on projects that make a difference. We’ve been in the industry long enough to know what works and what doesn’t. So, we don’t create a product or service unless it’s beneficial to all.

Unique.

We strive to make sure we’re front-runners in everything we do and trust our staff to find creative solutions no-one else has thought of. Anything we do compete on – we always make it better.

Our culture

When staff are in the office, we encourage them to spend their time in collaborative meetings and planning sessions, making use of our modern henges and seating areas alongside our communal outdoor area to enjoy.  Our hybrid-working culture also gives employees a good balance to their life, spending time both at  home and in the office each week with flexibility around chosen days.

Vacancies

Job positions

Who are we:

True Potential are a market leader providing wealth management advise in pensions and investments. With over 15+ years’ experience, we are an award-winning business working with 20% of the UK’s Financial Advisors.

We have created an inclusive and empowered culture where innovation, creativity, agility, and leadership are rewarded.

By using technology to drive change, we are revolutionising wealth management and delivering innovative solutions that are built for the future, making it a dynamic and exciting place to grow your career.

The role:

You will be a key and valued member of Front of House team. Playing an important role in the administration and smooth running of the business.

About you:

Desired skills/qualities are below:

  • Pro-active attitude
  • Committed to providing the best customer service
  • Friendly and professional manner
  • Strong attention to detail

Duties/Responsibilities:

  • Responsible for providing an exceptional Client Experience
  • Greeting and hosting Clients and Advisers
  • Meeting Room Management
  • Office Presentation
  • Managing Reception Inbox and administration Tasks
  • Booking Travel for staff, advisers and clients
  • Assisting and managing Events
  • Switchboard
  • Receipt and distribution of mail and parcels
  • Facilities Assistance
  • Servicing Tea and Coffee & Lunch

Benefits:

  • Company/team events throughout the year
  • Experience and attend events such as regional seminars and VIP Adviser Days
  • Company pension contribution (increases with length of service)
  • Free on-site parking
  • 30 days annual leave, including Bank Holidays (increases with length of service)
  • True Potential Rewards – Cashback on online purchases
  • True Potential Academy – Allowing our employees to develop their career within the wealth management sector
  • Refer a Friend Award

If you would like to apply for this role, please upload your CV and click Apply now.

Please note, we operate a blind CV policy. Please remove all names, age and gender from your CV before submitting. Failure to do so will make your application void.

* Indicates required fields

Accepted file types: pdf, doc, docx, Max. file size: 8 MB.

Who are we:

True Potential are a market leader providing wealth management advise in pensions and investments. With over 15+ years’ experience, we are an award-winning business working with 20% of the UK’s Financial Advisors.

We have created an inclusive and empowered culture where innovation, creativity, agility, and leadership are rewarded.

By using technology to drive change, we are revolutionising wealth management and delivering innovative solutions that are built for the future, making it a dynamic and exciting place to grow your career.

The role:

You will work as part of our Finance Operations team within the Finance department to administer efficient and effective financial transactions on behalf of the company.

About you:

Desired skills/qualities are below:

  • Effective organisation & time management.
  • Analytical approach.
  • Innovative, forward-thinking, flexible, and open-minded, be able to think outside of the box.
  • Strong customer service delivery skills.

Duties/Responsibilities:

  • Administration of the daily bank account download, payment and reconciliation process (approx. 700 bank accounts).
  • Update and manage financial spreadsheets and databases.
  • Generate and process multimillion pound payment runs.
  • Assisting advisers with their regulatory returns to the Financial Conduct Authority (FCA).
  • Responding to queries from colleagues and partners from around the business on a day-to-day basis (verbal and written).
  • Fact finding and responding to payment queries.
  • Providing support to the wider Finance Team.
  • Achievement of daily SLA targets.
  • Making suggestions for improvements to systems and processes to improve level of service.
  • Ad hoc duties as required

Benefits:

  • Competitive monthly bonus.
  • Company/team events throughout the year.
  • Company pension contribution (increases with length of service).
  • Free on-site parking.
  • 30 days annual leave, including Bank Holidays (increases with length of service).
  • True Potential Rewards – Cashback on online purchases.
  • True Potential Academy – Allowing our employees to develop their career within the wealth management sector.
  • Refer a Friend Award.

If you would like to apply for this role, please upload your CV and click Apply now.

Please note, we operate a blind CV policy. Please remove all names, age and gender from your CV before submitting. Failure to do so will make your application void.

* Indicates required fields

Accepted file types: pdf, doc, docx, Max. file size: 8 MB.

Who are we:

True Potential are a market leader providing wealth management advise in pensions and investments. With over 15+ years’ experience, we are an award-winning business working with 20% of the UK’s Financial Advisors.

We have created an inclusive and empowered culture where innovation, creativity, agility, and leadership are rewarded.

By using technology to drive change, we are revolutionising wealth management and delivering innovative solutions that are built for the future, making it a dynamic and exciting place to grow your career.

The role:

We are undergoing a finance transformation project and therefore this role is key to contributing to the successful rollout of the ERP system.

You will work with the Management Accountants, FP&A and wider finance department to prepare the monthly Revenue Management Accounts for the True Potential Group.

The team are responsible for the delivery of the management Accounts for 9 entities and the Management Accounting team is split between revenue reporting, cost reporting and entity overview roles. This role will sit under revenue reporting.

About you:

Desired skills/qualities are below:

  • Financial Statements and Accounting skills.
  • Accruals and Analytical Skills.
  • Experience in finance and accounting.
  • Strong attention to detail.
  • Excellent problem-solving and analytical abilities.
  • Proficiency in relevant software and tools.
  • Professional certification (such as ACCA or CIMA, part qual).
  • Bachelor’s degree in Accounting, Finance, or related field.

Duties and responsibilities:

Technical delivery

  • Using a range of financial data to work as a team to generate the monthly/quarterly Revenue Management Accounts for the organisation.
  • Provide variance analysis at month end.
  • Ensure completion of daily bank reconciliations.
  • Prepare weekly gross profit projections and carry out regular analysis of monthly and yearly revenue against budget.
  • Preparing financial reports for senior management to assist with decision making.
  • Maintain accurate schedule of work papers throughout the month.
  • Identifying opportunities to continuously improve processes and to contribute to the wider finance project on the implementation of Workday.
  • Communicating at all levels within the organisation, with the capability to present financial information to non-finance colleagues and teams.
  • Assist and support the annual financial audit and external audits and own resolutions where required.

Systems, processes and controls

  • Make continuous improvements to the processes, controls and quality of data.
  • Collaborate with other teams within and beyond the Finance department to improve processes and maximise client service.

Collaboration

  • The Assistant Management Accountant will require the knowledge and skills to deliver their individual objectives.
  • To be motivated and engaged to deliver high quality outputs and client service.
  • Be proactive to take positive action to address any issues in a timely manner.
  • To understand the month end timetable and deliverable expectations and to be a team player across the team for adhoc data requests.
  • Escalating any complex issues to Management as appropriate.

Benefits:

  • Competitive monthly bonus.
  • Company/team events throughout the year.
  • Company pension contribution (increases with length of service).
  • Free on-site parking.
  • 30 days annual leave, including Bank Holidays (increases with length of service).
  • True Potential Rewards – Cashback on online purchases.
  • True Potential Academy – Allowing our employees to develop their career within the wealth management sector.
  • Refer a Friend Award.

If you would like to apply for this role, please upload your CV and click Apply now.

Please note, we operate a blind CV policy. Please remove all names, age and gender from your CV before submitting. Failure to do so will make your application void.

* Indicates required fields

Accepted file types: pdf, doc, docx, Max. file size: 8 MB.

Who are we:

True Potential are a market leader providing wealth management advise in pensions and investments. With over 15+ years’ experience, we are an award-winning business working with 20% of the UK’s Financial Advisors.

We have created an inclusive and empowered culture where innovation, creativity, agility, and leadership are rewarded.

By using technology to drive change, we are revolutionising wealth management and delivering innovative solutions that are built for the future, making it a dynamic and exciting place to grow your career.

The role:

You will join a team of administrators involved with processing high volume payment runs and dealing with any administration tasks that come through our multiple work streams.

We are looking for a candidate with high levels of focus and accuracy. Ideally, you will have worked in a similar role of pensions administration, however previous pensions administration experience is not essential. Alternatively, if you can demonstrate a high level of accuracy and attention to detail while dealing with numerical data, you could also be right for this position.

About you:

Desired skills/qualities are below:

  • Shown excellent attention to detail.
  • Processed high volumes of data.
  • Working towards set deadlines or targets.
  • Quality checked work or have worked to set quality scores.
  • An interest in working within financial services/pensions.
  • Managed your own workload.

Duties and responsibilities:

  • Bank Reconciliation.
  • Working with BACS payment systems.
  • Processing Refunds.
  • Processing of withdrawals to clients in relation to their pension/investment accounts.
  • Processing regular and Ad Hoc Payments.
  • Calculations around pension and investment to provide to clients.
  • Liaising with Financial Advisors about Client pension.
  • Posting out letters to clients using A Franking Machine.
  • Case Management dealing with several enquiries on pension/investment or wealth management.
  • Building relationships with Key Account holders and clients and delivering great customer service.
  • Being the first point of solution and dealing with corporate level clients, whilst managing their expectations through phone, email, and secure messaging services.
  • Sending prepared investment and reports to clients.
  • Taking ownership and accountability for administration including the maintenance of correct client records.
  • Providing general support across the different departments to support Team Managers.
  • Adhering to GDPR.
  • Working Towards KPI/SLA timeframes and understanding the impact they have to the organisation.
  • Quality Checking.
  • Accurate data entry.
  • Working with in-house systems and Microsoft systems.
  • Creating and achieving SMART goals.

Benefits:

  • Very competitive performance based bonus.
  • Company/team events throughout the year.
  • Company pension contribution (increases with length of service).
  • Free on-site parking.
  • 30 days annual leave, including Bank Holidays (increases with length of service).
  • True Potential Rewards – Cashback on online purchases.
  • True Potential Academy – Allowing our employees to develop their career within the wealth management sector.
  • Refer a Friend Award.

If you would like to apply for this role, please upload your CV and click Apply now.

Please note, we operate a blind CV policy. Please remove all names, age and gender from your CV before submitting. Failure to do so will make your application void.

* Indicates required fields

Accepted file types: pdf, doc, docx, Max. file size: 8 MB.

Who are we:

True Potential are a market leader providing wealth management advise in pensions and investments. With over 15+ years’ experience, we are an award-winning business working with 20% of the UK’s Financial Advisors.

We have created an inclusive and empowered culture where innovation, creativity, agility, and leadership are rewarded.

By using technology to drive change, we are revolutionising wealth management and delivering innovative solutions that are built for the future, making it a dynamic and exciting place to grow your career.

The role:

You will be the first point of contact for our financial advisers and end clients on the investment platform to provide updates and guidance via phone calls, emails and pipelines regarding the likes of trades, internal transfers, policy merges.

Your main focus is to build relationships with the advisers and clients and improve the overall client/adviser experience.

About you:

Desired skills/qualities are below:

  • Strong Communication skills.
  • Strong problem-solving and decision-making skills.
  • Strong organisational and time management skills.
  • The ability to build positive relationships with team members, clients, and other stakeholders.

Duties and responsibilities:

  • Answering client and adviser emails.
  • Answering policy messages and post/letters from both advisers and end clients.
  • Answering incoming and making outgoing calls to build relationships with advisers and clients.
  • Maintenance of internal records.
  • Dealing with queries and helping to resolve escalation cases generated within the team.
  • Take ownership of problems / issues and see through to the end doing whatever research is deemed necessary.
  • Liaising with other teams within TPI and the wider business to maintain standards.
  • Participate in daily/weekly/Monthly meetings.
  • To undertake any additional tasks that could be reasonably expected of you when required.

Benefits:

  • Very competitive performance based bonus.
  • Company/team events throughout the year.
  • Company pension contribution (increases with length of service).
  • Free on-site parking.
  • 30 days annual leave, including Bank Holidays (increases with length of service).
  • True Potential Rewards – Cashback on online purchases.
  • True Potential Academy – Allowing our employees to develop their career within the wealth management sector.
  • Refer a Friend Award.

If you would like to apply for this role, please upload your CV and click Apply now.

Please note, we operate a blind CV policy. Please remove all names, age and gender from your CV before submitting. Failure to do so will make your application void.

* Indicates required fields

Accepted file types: pdf, doc, docx, Max. file size: 8 MB.
Charity

Our fundraising.

£1 million

Over £1 million raised for charities in 2023 by True Potential and The Harrison Foundation

What our staff say.

True Potential embodies a dynamic and energetic work environment. I enjoy working and collaborating with my colleagues, many of who I now consider as friends.

Tom Robertshaw - Financial Adviser

It has been an amazing experience to work at True Potential so far. The future is very exciting, I couldn’t imagine myself anywhere else

Sam Elliott - Investment Analyst

Working at True Potential has allowed me to develop new skills through the Development Academy.

Lucy Ingram - Software Developer

The Social Mobility Pledge.

In April 2018, True Potential became founders of the national Social Mobility Pledge alongside MP Justine Greening. The premise of the Social Mobility Pledge is simple: to support people from all backgrounds through education and training allowing them to excel in their careers.

Our mission is to open a pathway to success by giving people the opportunity to unlock their potential, no matter their background. We do this by working with schools, offering apprenticeships, and adopting fair recruitment polices such as blind CV interviewing.

The aim is to create a more level playing field where an individual’s career chances are based on their talent, not where they come from or who they know.

Hear Ellie’s story, a Marketing Graduate who gained valuable work experience at True Potential through the Social Mobility Pledge. Ellie shares her placement experience and the key skills she can now showcase in interviews and applications.

Ellie’s Story – Work experience placement

Career Development Programme.

As part of our commitment to the Social Mobility Pledge, True Potential aims to remove the traditional career barriers often found in financial services.

All employees at True Potential have the opportunity to progress in their careers with our True Potential Training Academy. The Training Academy aims to develop employee’s knowledge and experience whilst offering support in achieving qualifications.

Progression opportunities can include becoming a developer for our in-house technology team, a marketer in our marketing department, an accountant in our finance department or an in-house Financial Adviser.

True Potential provides full training for staff qualifications into these positions as well as course funding and allocated time for study.

What is the True Potential Academy?

Co-Founder & Former Chief Executive, Daniel Harrison, talks about the importance of the True Potential Academy and the training employees can receive to learn new practical skills to help them excel in their career.

Lucy’s Story – True Potential Academy

Hear Lucy’s story on how the True Potential Academy helped her gain skills in software development to progress into a developer role. A career path she may never have been able to experience without qualifications.

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